Accessibility Statement for Windsor Cardiac Centre

Windsor Cardiac Centre is committed to ensuring accessibility for all individuals, including those with disabilities, language barriers, or other challenges that may affect access to care and information. We are continually working to improve both our in-office services and online platforms to create a seamless, inclusive experience for all users.

In-Office Accessibility

Our cardiac centre is designed to be welcoming and accessible to all patients. This includes features such as accessible parking, entrances, seating and restrooms. We also provide translation assisted (available on request) and have a wheelchair on-site. If you need additional accommodations or support during your visit, please let us know in advance and our team will be happy to help.

Digital Accessibility (Website & Online Services)

We aim to make all pages and content on windsorcardiaccentre.com accessible in accordance with the Web Content Accessibility Guidelines (WCAG). While some content may not yet fully meet the highest accessibility standards, we are actively identifying and implementing improvements.

We are committed to continually improving the accessibility of our services to ensure seamless, inclusive, and barrier-free experiences for all individuals.

We may revise this Statement periodically to reflect improvements or changes to our accessibility practices.

Feedback

We welcome your feedback on the accessibility of Windsor Cardiac Centre’s in-office services and website. Please let us know if you encounter any barriers. 

 

Feedback can be submitted in the following ways:

  • In Person: Speak with any staff member or ask for a manager at reception
  • By Phone: 519-250-4449
  • By Email: Send your comments or concerns to [email protected]
  • In Writing: To Windsor Cardiac Centre 5-2545 Ouellette Ave, Windsor ON, N8X 1L9, ATTN: Accessibility Coordinator or Clinic Manager

Alternative formats and communication supports (e.g., large print, plain language, or verbal assistance) are available upon request to ensure all individuals, including those with disabilities, can provide feedback in an accessible manner.

 

Once feedback or a complaint is received, the clinic follows these steps:

1. Acknowledgment: We will respond to feedback within 3-5 business days. If additional information is needed, WCC may contact the individual directly.

2. Assessment: The issue is reviewed by the Accessibility Coordinator and Clinic Manager to assess the nature and impact of the concern.

3. Investigation & Action: Where appropriate, investigations are conducted, and necessary corrective actions are identified and implemented. This may include:

  • Adjusting policies or procedures
  • Providing staff retraining
  • Modifying facilities or communication methods
  • Offering additional accessibility supports

4. Response:  A formal response will be provided to the individual who submitted the feedback, outlining:

  • The outcome of the review
  • Any action taken or planned
  • Any additional steps available to them (e.g., escalation)

Responses are provided in a format that is accessible to the individual (e.g., written, verbal, or in alternative formats as requested).

 

This statement was updated on 9/30/2025.